My New Series on Startups: Profit 101

I’ve moved a lot of my posts over to my new company’s site, at hirefraction.com/blog – and I’ve also started a new series there which I think bears summarizing here, called Profit 101. In it I distill the lessons I’ve learned building startups going all the way back to 1999. I’ve had some successes and some failures, but luckily more of the former than the latter! Through four major attempts (and a few minor ones), a couple of consistent themes have emerged: 1) I’m a bootstrapper by personality (I’ve never raised a dime), and 2) this causes me to have a relentless focus on profitability.

The Profit 101 series distills my experience running HiddenLevers, which I built over a decade prior to selling to Orion in 2021. I was proud that the startup produced enough cash flow to be immediately accretive to Orion’s profitability – that’s a rare thing to say about a high growth tech startup! Here’s a summary of the series so far, which I’ll update as I continue to add posts. I focus on starting up, with one eye on revenue and profitability at all times:

Profit 101 #1: Intro
Startup founders, and tech founders in particular, hear a constant drumbeat that they must follow the Silicon Valley VC playbook when starting a company. But while that approach has created many great companies, it’s not true for many companies, including one everyone has heard of: Microsoft! Microsoft was cash flow positive in every year of its existence. In Profit 101 #1, I kick off with a high level map of how to start similarly.

Profit 101 #2: How to Start
I think most founders should start fractionally, and I’ve done the same with all of my startups. With traction, there will come a decision point on when to go all in – but you’ve got to get there first.

Profit 101 #3: Year 1
Walking through the first year running my last startup, HiddenLevers, reminded me of just how much effort we put into the #1 goal in that first year – finding customers!

Profit 101 #4: Minimum Viable Revenue
Every undertaking requires goals – and a great foundational goal for a startup is to achieve Minimum Viable Revenue. Once you get there, you really have options.

Profit 101 #5: Fail Fast
Venture Capitalists are the target of much ridicule in the founder community. But there’s one VC innovation for which they deserve a lot of credit: the concept of failing fast.

Profit 101 #6: Let’s Talk About TAM
Is your target market big enough to support a scalable business? Is it so big that you’ll find it impossible to get any traction with customers? Sizing up TAM (Total Addressable Market) wasn’t just a box-checking exercise at HiddenLevers – it actually drove our decision making. I have some thoughts on how to use TAM effectively.

Profit 101 #7: Pricing and Unit Economics
Interacting with startups over the past year, I’ve been amazed at the wide range in how founders price their product – everything from free to wildly overpriced. But how do you set prices for a new product?

Bootstrapping vs VC – a Founder’s Comparison

How does a bootstrapped exit compare to a VC exit, from a founder’s perspective?

TL;DR A VC-backed company will have to exit for 4-10x the valuation of a bootstrapped company, if the founders are to have an equivalent payout.

The above infographic (click to see the full version) does an excellent job illustrating the general stages of the startup company life cycle, except that most end in failure or acquisition rather than IPO. The percentages on the original graphic are dated and I’ve updated them above. The general point remains – each capital raise reduces founder equity in return for powering future growth. But the actual math matters – let’s take a look at some sharper numbers:

  • A typical VC-backed startup goes through four rounds prior to exit, where founders’ equity is reduced by 15, 25, 25, and 25%, with another 5 points lost to the options pool shuffle, advisors, board members, and other hangers-on. The four rounds are the seed round, Series A, B, and C.
  • The options pool shuffle is a clever trick VCs employ to capture a bit more equity. Advisors and board members often command 0.5 to 1% of the company each as well.
  • The compound impact of this at exit: founders’ + employees’ equity at exit totals 30% (a range of 20-40%). If we assume 2% in exit transaction fees and 8% fully diluted to employees, that’s 20% to the founders at exit.
  • Using the same assumptions, a 100% bootstrapped company has only the final 10% in exit transaction fees and employee compensation, leaving 90% to the founders.
  • The math above is daunting: 90% vs 20%! This tells us that founders should go the traditional VC route if they believe that it will enable them to exit at least 4-5x larger than the size of a bootstrapped exit. I’ve validated these basic numbers in conversations with a number of founders, and while the particulars will vary, the general guidance holds. Many founders give up too much, and end up as low as 5% at exit.
  • This assumes that your company can get somewhere without funding, which may not be realistic.
  • Bootstrappers trade time for money to an extent, if growth is ever constrained by lack of funding.
  • When choosing whether (or how much) to raise, consider your total addressable market. If you’re in a profitable niche, bootstrapping may be optimal. If your TAM is greater than $10B, go raise money.
  • There’s an intermediate option – raise, but raise wisely. Bootstrap your MVP, raise after you’ve got something repeatable, and raise all you can that one time. If (and when) I do it again, I’ll strongly consider this option.

Here’s a sample of Real-Life Exits:

  • GrubHub founders Mike Evans and Matt Maloney each held about 2.6% of GRUB at IPO – this degree of dilution is unfortunately common.
  • At the other extreme, David Barrett owned 47.7% of Expensify at IPO – proving that with judicious use of capital, dilution doesn’t have to be extreme.
  • The founders of Toast (TOST) collectively owned about 17% of the company at IPO. This was worth $5.1B at IPO, but has fallen 70% since, with share lockups preventing a true exit.
  • Mailchimp was the king of bootstrapped startups, going from 0 to $12.3B at acquisition, and succeeding in a space while competing against startups equipped with $100M+ in funding. Had the Mailchimp founders’ ownership been similar to Toast, Mailchimp would have had to sell for $74B to net the same founder outcome!
  • Private exit data is harder to come by, but Riskalyze saw the founder and CEO holding roughly 16% at exit to private equity (this was not a complete exit, as the PE firm bought a majority stake but kept the team onboard).


Why HiddenLevers Never Raised Capital

When I started HiddenLevers and roped in my cofounder Raj in late 2009, we talked about what success looked like. We thought success would be running the company for a year and selling it for … two million. We thought we could demo our cool new portfolio stress testing technology to major brokerages and just have one of them snap it up! Naive – but also a comical underestimate of the value we could create.

It took us about a year to reach a semblance of product market fit, which occurred when we found the RIA space – independent financial advisors understood the value of using HiddenLevers for their end clients. Over the course of 2010 we had been researching addressable markets, and one thing I’m proud of is the quality of the TAM modeling we did at that time. A decade later it was still essentially accurate – we were in a highly profitable niche space, with several hundred million in total addressable market for the financial advisory space. Here’s the spreadsheet from September 2010 – row 12 is where the business ended up thriving.

We looked at that TAM and worked top down and bottom up – from the bottoms-up perspective, we set a make or break goal of 100 clients by July 4th 2011 or we would fail fast and shut down. From the top down perspective, I calculated – what kind of business value results from capturing one percent of this audience?

Looking at the business from both perspectives, a few things became clear:

  1. We were able to use trade shows, email marketing, adwords, and press coverage to grow profitably, and it wasn’t clear that investor capital solved a problem – we had free cash flow to reinvest.
  2. If we did raise capital, the scale of our addressable market damaged our chances of a successful founder exit – diluting your stake works if it’s in pursuit of a massive market, but poorly in a niche.
  3. Successful expansion outside our niche might require capital, but growth within it did not.

In 2020 we reached an inflection point – to sustain our growth, perhaps it was time to finally raise a round so that we could expand upmarket, build out an enterprise sales team, etc? It was this inflection point that caused us to reach out to the M+A market – the early growth phase of the company was complete, and we felt that it was better to join forces with a more mature organization than to try to build that organization ourselves.

For a business like HiddenLevers, bootstrapping fit perfectly. The math I outlined up top held up well, and it’s quite possible that taking capital would have actually hurt our exit outcome. But if I ever try to build something to conquer a big market (over $10B TAM), I’ll do it the “normal” way – with investors.